Terms & Conditions

Please read the following terms before booking your session:

1. Be Punctual
Please join your scheduled session on time. If you are more than 5 minutes late, the session will be considered cancelled and may not be rescheduled for the same day.

2. Cancellation & Rescheduling
If you are unable to attend your scheduled session, please inform us in advance. Rescheduling will be subject to availability.

3. Free Session
The free session is an introductory session intended to understand your concerns and discuss how emotional wellness support may help you. It is not a substitute for medical or clinical treatment.

4. Confidentiality & Privacy
The information and feelings you share during the session will be treated with respect and privacy, within applicable legal and professional limits.

5. Non-Judgmental Space
You are encouraged to openly share your thoughts and feelings. This is a supportive, respectful and non-judgmental space.

6. Scope of Support
The sessions are focused on emotional wellness, self-awareness, coping strategies and supportive guidance. They are not intended to diagnose or treat mental health disorders.

7. Emergency Situations
These sessions are not designed for emergencies or situations requiring immediate clinical or medical intervention. If you are experiencing an emergency or feel that you may be in immediate danger, please contact your local emergency service or a qualified mental health professional.

8. Respectful Communication
Mutual respect is expected throughout the session. Abusive, threatening or inappropriate behaviour will not be tolerated.